Contact Us — Call for Fire Damage Help

The fastest way to reach us is a phone call. There is no form on this page, and no message to leave — call, and describe the fire.

Call Us

Call (561) 566-7293 and describe the fire — which room it started in, how far the smoke went, whether the fire is fully out, and what now looks wet, blackened or scorched. Those four facts shape the first visit, and the provider will tell you whether the job needs a visit, and what the visit will cover, before any work starts.

The provider will not quote a price over the phone, because a price without a walk-through would be a guess. What the provider will do is walk the property, map the smoke and the water, test the soot, and read the moisture — and the scope is built from that map, not from a promise.

What to Have Ready

Before you call, it helps to know which room the fire started in, how far the smoke went, and whether the fire is fully out. If you have photographs of the damage, keep them ready — the photographs are the record your insurer will read, and the record the provider works from.

If the fire department has not yet cleared the home, say so on the call. Do not go back inside for belongings before the fire department says it is safe, and do not try to clean the soot yourself — wiping it with water drives it into the surface, where it sets as a stain.

Where We Work

This service covers Coachella and the towns across the Coachella Valley in Riverside County — Indio, Palm Desert, La Quinta, Cathedral City, Palm Springs, Desert Hot Springs, Rancho Mirage, Indian Wells, Thermal, Mecca, Thousand Palms, Bermuda Dunes, Desert Edge, Vista Santa Rosa and Oasis.

The provider is local to the valley, and the same process runs in every town — the assessment, the cleaning, the drying, the repair, and the record.

After the Call

After the call, the provider will contact you to arrange the first visit. The provider will tell you what the visit covers, what to expect, and what the provider needs from you — and the provider will photograph the damage, map the smoke and the water, test the soot, and read the moisture on that first visit.

The first visit produces the scope and the record. The scope is written down and agreed with you before the work starts, so there are no surprises halfway through. The record goes to you for your files and your insurance claim, and it is what the claim is built on — the photographs, the inventory, the moisture readings, and the scope.