Terms of Service

By using this website or by calling (561) 566-7293, you agree to these terms. If you do not agree, do not use the service.

What This Service Does

This is a lead-matching and connection service for fire damage restoration in Coachella, California, in Riverside County. When you call, you describe the fire, and we connect you with a local fire damage restoration provider who can help. The provider is a local business that does the work: the board-up, the smoke and soot cleanup, the water extraction and drying, the contents cleaning and pack-out, and the structural repair.

This service does not do the restoration work, it does not employ the crew, and it does not own the equipment. It is the connection between you and the local provider, and the provider is the one who walks the property, does the work, and makes the record.

What This Service Does Not Promise

This service does not promise a price, a date, or a result. No honest price can be given without walking the property, and no honest date can be given before the first visit, because the cost and the timeline depend on what the visit finds. The provider maps the damage on the first visit, and the scope is built from that map, not from a promise.

This service does not promise that a loss is covered by insurance. Whether a loss is covered is your insurer's decision, not the provider's and not this service's. Most homeowners policies cover the damage a fire does, but the cover depends on your policy and on what caused the fire.

Your Responsibilities

When you call, you agree to give accurate information about the fire and the property, and to tell the provider if the fire department has not yet cleared the home. You agree not to enter a home that is not safe, and not to clean the soot yourself before the provider arrives, because wiping it with water drives it into the surface.

You agree that the provider may photograph the damage, map the smoke and the water, test the soot, and read the moisture, and that the provider may keep a record of the work for your files and your insurance claim. The record is what the claim is built on, and it is what keeps the job honest.

Limitation of Liability

This service is provided as it is, and the service is not liable for the work the provider does, for the price the provider charges, or for the result of the work. The provider is a separate business, and the provider's own terms govern the work the provider does. If you have a question about the work, ask the provider, and if you have a question about the connection, call (561) 566-7293.

These terms may be updated from time to time, and the updated terms will be posted on this page. By continuing to use the service after an update, you agree to the updated terms.

Changes to These Terms

These terms may be updated from time to time, and the updated terms will be posted on this page. The update may change what the service does, what it does not promise, or how the connection works — and the updated terms will say what changed and when. By continuing to use the service after an update, you agree to the updated terms.

If you do not agree to the updated terms, do not use the service. You can still call a local provider directly, or you can ask the provider about the work, the price, and the timeline — because the provider is a separate business, and the provider's own terms govern the work the provider does. If you have a question about these terms, or about an update, call (561) 566-7293 and ask.