Privacy Policy

This policy applies to this website and to the phone call you make through it. It does not apply to the local provider, whose own policy governs what the provider does with your information.

Information Collected

When you call (561) 566-7293, you give us the information you choose to share on the call — your name, your phone number, the address of the property, and the details of the fire. We collect only what is needed to connect you with a local provider, and we do not ask for information that is not needed for that purpose.

When you visit this website, the site may collect basic technical information about your visit, such as the pages you viewed and the type of device you used. This information is used to understand how the site is used and to keep it working, and it is not used to identify you.

How Information Is Used

The information you share on the call is used to connect you with a local fire damage restoration provider in Coachella and Riverside County, and to pass on the details of the fire so the provider can prepare for the first visit. The provider will use that information to contact you, to walk the property, and to make the record your insurance claim is built on.

The information is not sold, and it is not shared with anyone except the local provider you are connected with and, where needed, the people who run this service. It is not used for advertising, and it is not used to send you messages you did not ask for.

How Information Is Kept

The information is kept only as long as it is needed to connect you with a provider and to keep the record of the connection. After that, it is deleted or anonymised, unless the law requires it to be kept longer. The information is kept on systems that are protected against unauthorised access, and access is limited to the people who need it to run the service.

If you want the information you shared to be deleted, or if you want to know what information is held about you, call (561) 566-7293 and ask. The request will be handled as soon as it can be, and you will be told what was done.

Your Choices

You do not have to share information you do not want to share, and you do not have to call. If you do not want to share your details, you can ask the provider directly, or you can choose not to use this service. The choice is yours, and it will not affect the help you can get elsewhere.

If you have a question about this policy, or about how your information is handled, call (561) 566-7293 and ask. This policy may be updated from time to time, and the updated policy will be posted on this page.

Cookies and the Website

This website may use cookies, which are small files stored on your device that help the site work and help us understand how it is used. The cookies do not identify you, and they do not collect your name, your phone number, or the details of your fire. You can set your browser to refuse cookies, or to tell you when a cookie is being set, and the site will still work — the call is the way to reach us, and the call does not need cookies.

The website may also use basic analytics, which count how many people visit the site and which pages they view, so we can keep the site working and make it better. The analytics do not identify you, and they do not collect the details of your fire or your property. If you do not want to be counted, you can use your browser's private mode, or you can call (561) 566-7293 instead of visiting the site. The choice is yours.